The main administrative tasks relate to the preparation of the written communication - letters, brochure and response forms – and are described in the section Preparing the Literature. The additional administration of a visiting programme is straightforward. Arrange a visitor training session and have sample literature packs ready for that session. Allocate each visitor a list of names and contact details and be clear about about the final date by which visits must be made. Make sure there is a system for recording any requests made at the visit and acting upon them, for example a clergy visit. And always thank visitors when all visits are completed.